Refund Overview

Our refund policy can be actioned at anytime within 14 days from the date of you fully or partially paying your Registration Fee and or your Admin Fee. Once this time has lapsed you will longer be able to request a refund. Please Note: If you cancel your registration with Ebony Villas, you will not be able to re-join the program.

Refundable Items:

• Registration Fee.
• Administration Fee

To action your refund, we require a receipt as proof of purchase.

Refunds Process

You can only request a refund for the original amount you paid for your Registration Fee and not for any increase in the price.

You can request a refund by sending an email to customerservice@ebonyvillas.com.

Once your request for a refund has been received, we will send you an email to acknowledge receipt which you will need to reply to confirm your cancellation as you will not be able to re-join the project once we have actioned the refund process. You will also need to provide GBP Bank Account details to receive your funds. 

Once we have completed all the necessary administration to cancel your account, we will transfer your funds to your nominated bank account.

You will receive your refund within 5 working days of Ebony Villas receiving your initial refund request.

Refund Amount

When you make payment via our website we use Stripe to process the payment which means we receive your funds less the fee Stripe has charged us to accept your payment. 

• Your refund amount will total the amount you have paid minus Stripe Merchant Fees of 2.9% + 30¢. EXAMPLE: £450 minus 2.9% + 30¢ equals a refund amount of £436.65
• If there are any fees associated with your refund via International Bank Transfer we will deduct those fees from your refund amount.

Late or missing refunds

If you haven’t received your refund within 10 working days, contact your bank to enquire about the payment. There is often some processing time before a refund is visible in your account depending on your bank and type of transfer.

If your bank cannot locate the payment or information regarding the payment, please contact us at refunds@ebonyvillas.com. We will investigate the transfer in our systems and inform you of the outcome. We will work with you to resolve the issue.

Updated: 5th March 2025

Need help?

Contact us at customerservice@ebonyvillas.com for questions related to refunds.